Return Policy:

We want you to be happy with your purchase. We will gladly offer an exchange or refund within 30 days of purchase on any full price, unworn merchandise in the original packaging.

Shipping and delivery:

Shipping is a flat rate of $10 per box to the lower 48 states. * Shipping to AK or HI will be charged $15 in addition to the price of regular shipping.

Order verification:

All orders are subject to verification. Orders shipping to an address other than a confirmed billing address will be delayed if the cardholder is unable to verify correct billing/shipping information. Orders with missing or invalid information, including phone number, email address, billing/shipping address and/or payment information will be delayed until we are able to obtain complete and accurate information. Declined payments will also delay an order since we can only ship an item once payment has cleared. 

Declined orders:

If your debit/credit card is declined for any reason, the order will be cancelled. A confirmation will be sent to the email address on file.

APO/FPO/PO shipping addresses:

Unfortunately, we are unable to ship to APO/FPO or PO addresses at this time.

Multiple item orders:

Orders with multiple items often require a few extra business days to process since we may need to gather all items at one warehouse before the order is shipped. If the order is sent in multiple shipments, you will receive a separate tracking number for each shipment.

Shipping times and delays:

On occasion, shipments will be delayed due to weather, natural disasters or other circumstances beyond our control. Aside from these circumstances, you can expect standard FedEx ground packages to arrive within 5 business days from the ship date.

Tracking:

You can track your order one of three ways: Once your order has been processed, you will receive an email confirmation from FedEx with a link to track your package through their website. You can also track your item at FedEx.com by entering your tracking number. You may also contact customer support at 1-800-463-3339, and one of their representatives will be happy to assist you. 

Damaged items:

If you receive a damaged item, we recommend keeping all receipts and packaging. Please contact us as soon as possible to expedite a resolution. Theshoetreepismo.com only guarantees a resolution when we determine we are responsible for the damage. 

How to determine if a package is lost:

If a package that was en route to a customer goes certifiably missing and has not arrived at their doorstep four or five days after schedule, then it can be officially considered lost.

When you suspect a package is lost, wait it out a maximum of seven days beyond the day of expected delivery.

Sometimes, there are packages that turn up after being rerouted somewhere along the chain. They might have also been incorrectly scanned or sorted.

In most cases though, the issue is either a wrong address or a weather-related one. Quite simply, it is not unheard of for a package to run a day or two late.

In case the tracking number shows that the product has been delivered and the customer still files a complaint about the package being lost, then it will have to be treated as a stolen package.

Incorrect item received:

If you receive something other than what you ordered, please contact us as soon as possible. We will email you with a free FedEx return label so the item can be returned to our warehouse. We will ship the correct item as soon as the return label begins tracking. Unfortunately, we cannot ship replacement items unless the return is tracking or we receive a separate payment for any replacement item shipping before the return tracks. We realize this may be an inconvenience, but we make every effort to make the process as quick as possible.

Sales tax:

We are required by law to collect state sales tax on all orders shipped within California.

Return Label:

A free return label can be printed from the return link at the top of the page.